Thank you for shopping with Des Sol 4×4! We strive to provide you with high-quality aftermarket accessories for 4×4 vehicles. To ensure a smooth shopping experience, please review our shipping and returns policy below.
Shipping Policy:
Shipping Methods:
We offer worldwide shipping for all orders placed on our website. We work with reliable shipping partners to ensure timely and secure delivery of your products.
Processing Time:
Once your order is received, we will process it within 1–2 business days. Please note that processing time may be slightly longer during peak seasons or holidays.
Shipping Time:
The shipping time will vary depending on your location. Kindly note that unforeseen circumstances, such as customs delays and stock availibility, may occasionally cause delays in delivery. We appreciate your understanding in such cases.
Shipping Charges:
Shipping charges will be calculated based on the destination and weight of your order.
Tracking Information:
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your package’s progress until it reaches your doorstep.
Returns and Exchanges Policy:
Returns Eligibility:
We accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return or exchange, the item(s) must be unused, in their original condition, and in the original packaging. Customized or personalized items are exempt from returns unless there is a manufacturing defect.
Return Process:
If you wish to return or exchange an item, please contact our customer support team at [info@des-sol.co.za ]. Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
Return Shipping:
The customer is responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the safe return of the product. Please include the RMA number provided by our customer support team on the return package.
Refund or Exchange:
Once we receive and inspect the returned item, we will notify you of the status of your return or exchange. If eligible, you may choose to receive a refund for the returned item’s purchase price or exchange it for another product of equal value. Refunds will be issued using the original payment method.
Non-Returnable Items:
The following items are non-returnable:
- Customised or personalised items (unless there is a manufacturing defect)
- Items that have been used or are not in their original condition
- Items without their original packaging
Please note that Des Sol 4×4 reserves the right to reject returns or exchanges that do not meet the specified requirements mentioned above.
If you have any questions or concerns regarding our shipping and returns policy, please feel free to contact our customer support team. We are here to assist you.
Des Sol 4×4 Customer Support:
Email: info@des-sol.co.za
